Towards a service-dominant place marketing logic

Gary Warnaby

Marketing Theory · 2009 · 171 citations · 61 references

Concepts

TL;DR

Place marketing literature highlights that traditional theory fails to capture the context specificity of places, a shortcoming amplified by complex place products, marketing mechanisms, and branding applications. The study investigates these aspects using the service‑dominant logic of marketing as its conceptual framework. The authors find that, from an S‑D logic perspective, the distinctive features of place marketing align closely with mainstream marketing, suggesting that place marketing is more similar to mainstream practice than previously thought and that place context can illuminate broader S‑D logic issues.

Abstract

A recurring theme in the place marketing literature relates to the inadequacies of traditional theory in accommodating the context specificity of places. Such special characteristics of place marketing relate to the complexity of place ‘products’, the complexity of the organizational mechanisms for their marketing, and the ways in which branding theory can be applied. This paper explores these three aspects through the ‘mindset’ of the service-dominant logic of marketing and its foundational premises. The paper concludes that, viewed through the lens of S-D logic, issues which have in the past been argued to create a degree of distinctiveness in place marketing theory and practice could actually have much resonance with more mainstream marketing. Thus, place marketing could be seen as being more similar to more ‘mainstream’ marketing practice than previous place marketing literature implies, and in some areas the specific place context may shed some light on issues relating to the service-dominant logic more generally.

References

61