Employee reactions to office redesign: A naturally occurring quasi-field experiment in a multi-generational setting

Abstract

Outcomes associated with an office redesign aimed at decreasing workspace while enhancing perceptions of organizational culture and work-related attitudes are examined within a financial services organization. Findings show that employees assigned to the redesigned office environment report less workspace and more distractions than those who remained in a cubicle environment, but that this finding was moderated by age generation. Employees moved to the newly redesigned space reported more favorable perceptions of culture and work-related attitudes, with no age moderating effects. Taken together, results provide support for the theory that office redesign is an effective strategy for implementing organizational change.