Academy of Management Review · 2008 · 141 citations · 94 references
Social SciencesOrganization StudiesOrganizational BehaviorConflict AnalysisConflict ResolutionOrganizational CommunicationConflict DynamicsConflict ManagementGroup ConflictOrganizational ConflictWorkplace Conflict ResolutionWorkplace MediationConflict Management SystemsDispute Resolution ProcessesDynamic ProcessesInterpersonal Conflict ResolutionInterstate Dispute ResolutionOrganizational Conflict ResolutionTask FitWorkplace Dispute Resolution
Conflict management research generally has focused on some aspects of conflict in organizations—for example, the predictors or consequences of using a particular dispute resolution method—with little theory to explain how various aspects of the process fit together. We present a model that integrates these factors and specifically focuses on the dynamic processes by which an individual concludes that he or she has been mistreated and responds to the mistreatment.
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