Concepedia
Transportation Research Part A Policy and Practice · 2001 · 79 citations · 19 references
Customer SatisfactionQuality CostService QualityManagementBusinessService CompetitionCustomer Service QualityMarketingQuantitative ManagementCustomer Loyalty
19
Loss Aversion in Riskless Choice: A Reference-Dependent Model
Amos Tversky, Daniel Kahneman · The Quarterly Journal of Economics · 1991 · 6.3K citations
Applied Economics, Behavioral Decision Making, Choice Theory +19
Testing Non-Nested Nonlinear Regression Models
M. Hashem Pesaran, Angus Deaton · Econometrica · 1978 · 384 citations
Econometric Model, Economics, Health Economics +15
The Dominant-Firm Advantage in Multiproduct Industries: Evidence from the U. S. Airlines
Severin Borenstein · The Quarterly Journal of Economics · 1991 · 186 citations
Firm Performance, Organizational Economics, Business Analytics +23
Dynamic Effects of the Order of Entry on Market Share, Trial Penetration, and Repeat Purchases for Frequently Purchased Consumer Goods
Gurumurthy Kalyanaram, Glen L. Urban · Marketing Science · 1992 · 155 citations
Cumulative Trial, Consumer Research, Buying Behavior +19
The relationship between on-time performance and airline market share: a new approach
Yoshinori Suzuki · Transportation Research Part E Logistics and Transportation Review · 2000 · 129 citations
Revenue Management, Flight Reserve Optimization, Firm Performance +11