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article Free AccessWeb-based customer decision support systems Authors: Robert M. O'Keefe Department of Information Systems and Computing, Brunel University, England Department of Information Systems and Computing, Brunel University, EnglandView Profile , Tim McEachern View Profile Authors Info & Claims Communications of the ACMVolume 41Issue 3March 1998 pp 71–78https://doi.org/10.1145/272287.272300Published:01 March 1998Publication History 142citation4,987DownloadsMetricsTotal Citations142Total Downloads4,987Last 12 Months364Last 6 weeks44 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteeReaderPDF

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