Investigating the green Leadership in Energy and Environmental Design (LEED) servicescape scale in Brazil

Abstract

Purpose – The paper aims to introduce a reliable and valid green Leadership in Energy and Environmental Design (LEED) servicescape measure (i.e. one that utilises extraordinary leadership in energy and environmental design supporting green building design, construction, and operations) that examines the direct effects of the physical environment on consumers' evaluation of a service encounter. In addition, the mediating effects of service quality perception, customer satisfaction, and consumers' attitude toward a service provider are considered.