Publication | Closed Access

Improving the response rate and quality in Web-based surveys through the personalization and frequency of reminder mailings

Customer SatisfactionSurvey (Human Research)EngineeringData ScienceOnline ExperimentUser ExperienceSampling TechniqueWeb Survey MethodResponse RateUser FeedbackCommunicationWeb-based SurveysReminder MailingsStatisticsSurvey Methodology