22
Publications
3.4K
Citations
18
H-Index
2000
Active since
Fred Heath is an author at Mitchell Institute specializing in management, library science, and service quality.
Top concepts
Library ScienceEducationManagementService QualityMarketingLibrary DesignBusinessReliabilityContent AnalysisCustomer Satisfaction
Publications per year
2000–2012
22
22
LibQUAL+: Service Quality Assessment in Research Libraries
Colleen Cook, Bruce Thompson, Fred Heath et al. · IFLA Journal · 2001 · 67 citations
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1–5 of 22