Concepedia
Statistics
Publications
39
Citations
4.3K
H-Index
28
Active since
2000
Affiliations
Texas A&M University(Current)
Mitchell Institute
Baylor College of Medicine
Association of Research Libraries
Baylor University
Colleen Cook is an author at Texas A&M University specializing in service quality measurement, psychometrics, and service quality.
Publications per year
2000–2019
A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys
Colleen Cook, Fred Heath, Russel L. Thompson · Educational and Psychological Measurement · 2000 · 2.4K citations
Social Sciences, Information Systems, Communication Research Methods +12
Reliability and validity of servqual scores used to evaluate perceptions of library service quality
Colleen Cook, Bruce Thompson · The Journal of Academic Librarianship · 2000 · 182 citations
Management, Information Systems, Quality Management +13
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
Colleen Cook, Fred Heath · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 2001 · 156 citations · Full text
Business, Health Sciences, Services Marketing +12
Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales
Colleen Cook, Fred Heath, Russel L. Thompson et al. · Educational and Psychological Measurement · 2001 · 123 citations
Education, Educational Assessment, Educational Measurement +17
Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study
Colleen Cook, Fred Heath, Bruce Thompson · College & Research Libraries · 2001 · 94 citations · Full text
Management, Higher Education, Quality Management +15
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