The impact of IS sourcing type on service quality and maintenance efforts

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1994 · 2.9K citations

Business, Marketing, Marketing Management +17

Service Quality: A Measure of Information Systems Effectiveness

Leyland Pitt, Richard T. Watson, C. Bruce Kavan · MIS Quarterly · 1995 · 1.8K citations

Business, Information Systems, Marketing +10

Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis

Lawrence Loh, N. Venkatraman · Journal of Management Information Systems · 1992 · 748 citations

Business, Information Technology, Management Information Systems +17

Information systems outsourcing: Myths, metaphors and realities

Long Range Planning · 1994 · 682 citations

Business, Information Systems, Management Information Systems +12

The Risks of Outsourcing IT

Michael J. Earl · Sloan management review · 1996 · 585 citations

Business, Information Systems, Management Information Systems +10