The impact of emotional labor in a retail environment

Multivariate Data Analysis.

H. Herne, William W. Cooley, Paul R. Lohnes · Journal of the Royal Statistical Society Series A (General) · 1973 · 35.9K citations

Natural Sciences, Data Science, Categorical Data Analysis +13

The measurement of experienced burnout

Christina Maslach · Journal of Organizational Behavior · 1981 · 14K citations

Social Sciences, Human Resource Management, Psychology +14

The measurement and antecedents of affective, continuance and normative commitment to the organization

Natalie J. Allen, John P. Meyer · Journal of Occupational Psychology · 1990 · 11.5K citations

Management, Organization Studies, Organizational Behavior +12

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Business, Marketing, Advertising +2

The measurement of organizational commitment

Richard T. Mowday, Richard M. Steers, Lyman W. Porter · Journal of Vocational Behavior · 1979 · 8.7K citations

Management, Organization Studies, Organizational Behavior +11