A comparison of service quality at major container ports: implications for Korean ports

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.9K citations

Business, Marketing, Marketing Management +13

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 4.9K citations

Business, Marketing, Marketing Management +13

A Multistage Model of Customers' Assessments of Service Quality and Value

Ruth N. Bolton, James H. Drew · Journal of Consumer Research · 1991 · 3K citations

Business, Marketing, Marketing Management +17

Containerization, inter-port competition, and port selection

Brian Slack · Maritime Policy & Management · 1985 · 310 citations

Management, International Business, Strategic Management +14