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Customer Satisfaction, Service Logic, Business Intelligence +12

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Engineering, Sustainable Development, Environmental Economics +26

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Customer Satisfaction, Service Innovation, Service Study +8

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Actual Value Creation, Value Co-production, Value Theory +15

A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize

Ezio Manzini, Carlo Vezzoli · Journal of Cleaner Production · 2003 · 745 citations

Sustainable Manufacturing, Engineering, Strategic Design Approach +13