Information Systems Frontiers · 2013 · 168 citations · 43 references
BusinessHospitality ManagementMarketingConsumer BehaviorHospitality MarketingRestaurant ManagementCustomer EngagementCustomer Experience ManagementCustomer SatisfactionOnline Consumer BehaviorRestaurant MarketingTheory Of Planned BehaviorCustomer Adoption IntentionOnline Reviews ManagementRepeat Visit IntentionRestaurant ReviewsVisitor Revisit Intention
43
Coefficient Alpha and the Internal Structure of Tests
Lee J. Cronbach · Psychometrika · 1951 · 43.2K citations · Full text
Social Sciences, Educational Assessment, Educational Measurement +14
A Second Generation Little Jiffy
Henry F. Kaiser · Psychometrika · 1970 · 4.8K citations