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Culture and the self: Implications for cognition, emotion, and motivation.

Hazel Rose Markus, Shinobu Kitayama · Psychological Review · 1991 · 20.8K citations

Social Sciences, Psychology, Social Psychology +10

Culture's Consequences: International Differences in Work-Related Values.

Arndt Sorge, Geert Hofstede · Administrative Science Quarterly · 1983 · 15.2K citations

Management, Cultural Studies, Organizational Behavior +13

The self and social behavior in differing cultural contexts.

Harry C. Triandis · Psychological Review · 1989 · 4.9K citations

Social Sciences, Psychology, Social Psychology +14

Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

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Business, Marketing, Marketing Management +17

The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault · Journal of Marketing · 1990 · 4.2K citations

Management, Hospitality Management, Organizational Behavior +15