Customer SatisfactionEngineeringWaste ReductionEnvironmental EngineeringWaste AnalysisManagementBusinessLean ServiceService DelayLife Cycle AssessmentRecyclingValue StreamLean ThinkingLean ManagementMarketingWaste ManagementLean Software DevelopmentLean Manufacturing
Based the value stream of lean service, "Lean Service" wastes are proposed. They including (1) "Service Design" waste, (2) "Service Item" waste, (3) "Service Ability" waste, (4) "Service Process" waste , and (5)"Service Delay" waste. The conclusion puts forward the application of "Lean Service" wastes and the theoretic foundation for promoting lean service.
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