The balanced scorecard: a foundation for the strategic management of information systems

The balanced scorecard : measures that drive performance

R. S. Caplan · Harvard business review · 1992 · 12.2K citations

Management, Performance Management, Strategic Management +14

Information Systems Success: The Quest for the Dependent Variable

William DeLone, Ephraim R. McLean · Information Systems Research · 1992 · 10.6K citations

Business, Information Systems, Management Information Systems +9

The balanced scorecard: Translating strategy into action

Long Range Planning · 1997 · 8.3K citations

Management, Strategic Management, Strategy +14

Reengineering the corporation: A manifesto for business revolution

Michael Hammer, James Champy · Business Horizons · 1993 · 6.4K citations

Business, Strategic Management, Strategy +12

Using the balanced scorecard as a strategic management system

Robert S. Kaplan, D. P. Norton · Harvard business review · 1996 · 5K citations

Business, Performance Management, Strategic Management +10