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A DEMATEL method in identifying key success factors of hospital service quality

Total Quality ManagementCustomer SatisfactionEngineeringQuality MetricDematel MethodKey Success FactorsQuality EvaluationHospital MedicineService QualityManagementHealth Services ResearchOutcomes ResearchQuality ImprovementNursingHospital Service QualityPatient SafetyMedicinePatient SatisfactionEmergency Medicine