Concepedia

Jiunn-I Shieh

JS

17

Publications

1.2K

Citations

14

H-Index

1995

Active since

Affiliations

Asia University(Current)

National Changhua University of Education

Asia University

Central Taiwan University of Science and Technology

Jiunn-I Shieh is an author at Asia University specializing in management, business, and engineering.

Top concepts

ManagementBusinessEngineeringService QualityCustomer SatisfactionQuantitative ManagementTotal Quality ManagementMarketingQuality ControlQuality Function Deployment

Publications per year

1995–2019

17

Publications

17

A DEMATEL method in identifying key success factors of hospital service quality

Jiunn-I Shieh, Hsin‐Hung Wu, Kuan-Kai Huang · Knowledge-Based Systems · 2010 · 662 citations

Total Quality Management, Customer Satisfaction, Engineering +16

Integration of environmental considerations in quality function deployment by using fuzzy logic

Tsai‐Chi Kuo, Hsin‐Hung Wu, Jiunn-I Shieh · Expert Systems with Applications · 2008 · 124 citations

Total Quality Management, Fuzzy Multi-criteria Decision-making, Fuzzy Logic +12

Evaluating performance criteria of Employment Service Outreach Program personnel by DEMATEL method

Hsin‐Hung Wu, Hsuan-Kai Chen, Jiunn-I Shieh · Expert Systems with Applications · 2009 · 119 citations

Job Analysis, Performance Studies, Workforce Development +10

Using a Markov chain model in quality function deployment to analyse customer requirements

Hsin‐Hung Wu, Jiunn-I Shieh · The International Journal of Advanced Manufacturing Technology · 2005 · 60 citations

Total Quality Management, Customer Satisfaction, Quality Cost +14

Applying importance-performance analysis to compare the changes of a convenient store

Jiunn-I Shieh, Hsin‐Hung Wu · Quality & Quantity · 2007 · 43 citations

Performance Benchmarking, Customer Satisfaction, Online Customer Behavior +11

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