Case Studies on Transport Policy · 2018 · 59 citations · 44 references
Public HealthTransportation PlanningTransportTransport PlanningTransportationPublic TransitTransport AccessibilityTransport IntegrationTravel BehaviorTravel DemandTransit ExperienceTransit Node DesignTransit User ExperienceTransport Service QualityTransportation Network Performance EvaluationTravel Satisfaction
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Best-worst multi-criteria decision-making method
Jafar Rezaei · Omega · 2014 · 4.1K citations
Putting the Service-Profit Chain to Work
James L. Heskett, Thomas O. Jones, Gary W. Loveman et al. · Harvard business review · 1994 · 3.6K citations