Perspectives Policy and Practice in Higher Education · 2011 · 27 citations · 8 references
EducationHigher EducationHigher Education AdministrationHigher Education PolicyService DesignHigher Education CurriculumHigher Education PedagogyHigher Education ReformStudent SuccessEngagement In Higher EducationStrategic Agenda-settingStudent Experience Measurement
The student experience in higher education is firmly placed at the top of the strategic agenda for the majority of higher education institutions (HEIs) in the UK at present. In the current climate ...
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J. Scott Armstrong, David M. Georgoff · International Journal of Forecasting · 1988 · 18.2K citations
Designing services that deliver
G. Lynn Shostack · Harvard business review · 1984 · 1.2K citations
Blueprinting the service company
Sabine Fließ, Michael Kleinaltenkamp · Journal of Business Research · 2002 · 391 citations