Berjaya University College of Hospitality

Statistics

Publications

127

Citations

783

Authors

Location

Kuala Lumpur, Malaysia

Berjaya University College of Hospitality is a education institution in Kuala Lumpur, Malaysia known for consumer behavior, customer satisfaction, and marketing.

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Top concepts

MarketingConsumer BehaviorCustomer SatisfactionSocial SciencesConsumer SatisfactionBusinessService QualityCustomer LoyaltyServices MarketingCustomer Satisfaction Impacts

Publications

127

Effect of service quality on visitor satisfaction, destination image and destination loyalty – practical, theoretical and policy implications to avitourism

Dileep Kumar M., Normala S. Govindarajo, Mae Ho Seok Khen · International Journal of Culture Tourism and Hospitality Research · 2019 · 75 citations

Management, Marketing, Tourism Management +17

A memory theory perspective of consumer ethnocentrism and animosity

Richard Lee, Kyung Tae Lee, Jianyao Li · European Journal of Marketing · 2017 · 68 citations

Social Sciences, Psychology, Social Psychology +6

The Impact of Switching Costs Upon the Service Quality–Perceived Value–Customer Satisfaction–Service Loyalty Chain: A Study in the Context of Cellular Services in India

Manoj Edward, Babu George, Sudipta Kiran Sarkar · Services Marketing Quarterly · 2010 · 56 citations

Business, Marketing, Marketing Management +14

Shaping and enhancing airport lounge experiences

Sanghyeop Lee, Bee‐Lia Chua, Hyeon-Cheol Kim et al. · International Journal of Contemporary Hospitality Management · 2017 · 42 citations

Business, Marketing, Marketing Management +17

Lessons learned from the implementation of reduced-impact logging in hilly terrain in Sabah, Malaysia

Francis E. Putz, J. Tay · 2000 · 37 citations

Natural Resources, Forestry, Land-use Planning +17

1–5 of 127

Authors

JT
J. Tay
Berjaya University College of Hospitality, Malaysia
15 publications · 283 citations
5
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JF
Jee Fenn Chung
Berjaya University College of Hospitality, Malaysia
10 publications · 33 citations
4
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AA
Akram Abdulraqeb Sultan Al-Khaled
Berjaya University College of Hospitality, Malaysia
18 publications · 49 citations
4
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CJ
Chung Jee Fenn
Berjaya University College of Hospitality, Malaysia
9 publications · 32 citations
3
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HP
Hoon Peow See
Berjaya University College of Hospitality, Malaysia
5 publications · 17 citations
2
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