Concepedia

Vendor Credibility

Vendor Credibility is a construct in online consumer behavior that denotes the perceived trustworthiness and reliability of an online retailer based on attributes such as reputation, expertise, and transparency, distinguishing it from related trust antecedents by focusing specifically on the vendor’s observable characteristics and demonstrated track record in fulfilling customer expectations.

49

Publications

3.2K

Citations

137

Authors

97

Institutions

Publications per year

2017–2026

11

Parents

Publications

49

The effects of Web assurance seals on consumers' initial trust in an online vendor: A functional perspective

Xiaorui Hu, Guohua Wu, Yuhong Wu et al. · Decision Support Systems · 2009 · 252 citations

, , +16

The influence of EWOM characteristics on online repurchase intention

Jorge Matute, Yolanda Polo‐Redondo, Ana Utrillas · Online Information Review · 2016 · 229 citations

, , +17

An experimental investigation of the influence of website emotional design features on trust in unfamiliar online vendors

Supavich Pengnate, Rathindra Sarathy · Computers in Human Behavior · 2016 · 195 citations

, , +15

Examining customer value perceptions of organizational buyers when sourcing from multiple vendors

Annie H. Liu, Mark Leach, Kenneth L. Bernhardt · Journal of Business Research · 2003 · 181 citations

, , +15

Shiny happy people building trust?

Jens Riegelsberger, M. Angela Sasse, John D. McCarthy · 2003 · 164 citations

, , +17

1–5 of 49

Authors

137

  1. CH
    Charles H. Cho

    York University, Canada

    2 publications · 30 citations

    2

    h-index

  2. JL
    Jo Lumsden

    Aston University, United Kingdom

    2 publications · 87 citations

    2

    h-index

  3. EB
    Emilio Boulianne

    Concordia University, Canada

    2 publications · 30 citations

    2

    h-index

  4. DS
    Dayna Simpson

    Monash University, Australia

    1 publications · 19 citations

    1

    h-index

  5. HR
    Hengyi Rao

    University of Pennsylvania, United States

    1 publications · 31 citations

    1

    h-index

1–5 of 137

Institutions

97

  1. University of Utah

    Salt Lake City, United States

    2 h-index

    2 publications

    165 citations

  2. Drexel University

    Philadelphia, United States

    2 h-index

    2 publications

    38 citations

  3. North Dakota State University

    Fargo, United States

    1 h-index

    1 publications

    195 citations

  4. University of New Brunswick

    Fredericton, Canada

    1 h-index

    1 publications

    72 citations

  5. Western Michigan University

    Kalamazoo, United States

    1 h-index

    1 publications

    61 citations

  6. Vrije Universiteit Brussel

    Brussels, Belgium

    1 h-index

    1 publications

    129 citations

  7. The University of Texas at Austin

    Austin, United States

    1 h-index

    1 publications

    48 citations

  8. Monash University

    Melbourne, Australia

    1 h-index

    1 publications

    19 citations

1–8 of 97

Venues

  1. Electronic Commerce Research and Applications

    3 publications · 244 citations

    3

    h-index

  2. Journal of Management Information Systems

    JMIS · 2 publications · 129 citations

    2

    h-index

  3. Decision Support Systems

    2 publications · 264 citations

    2

    h-index

  4. Journal of the Association for Information Systems

    JAIS · 2 publications · 63 citations

    2

    h-index

  5. Journal of Marketing Channels

    2 publications · 37 citations

    2

    h-index

1–5