Concepedia

Service Reporting

Service Reporting is a formal process within IT Service Management that systematically collects, analyzes, and communicates performance, quality, and value-related metrics of IT services to stakeholders, distinguishing itself from other service monitoring activities by its structured, periodic, and decision-support-oriented nature.

33

Publications

1.5K

Citations

82

Authors

44

Institutions

Publications per year

2017–2026

6

Parents

Children

Publications

33

Four strategies for the age of smart services.

Glen Allmendinger, Ralph Lombreglia · PubMed · 2005 · 406 citations

, , +17

Agency Theory and Beyond: Contracted Providers' Motivations to Properly Use Service Monitoring Tools

Kristina T. Lambright · Journal of Public Administration Research and Theory · 2008 · 109 citations · Full text

, , +10

Observational Data Collection Methods for Services Marketing: An Overview

Stephen J. Grove, Raymond P. Fisk · Journal of the Academy of Marketing Science · 1992 · 106 citations · Full text

, , +13

Observational data collection methods for services marketing: An overview

Stephen J. Grove, Raymond P. Fisk · Journal of the Academy of Marketing Science · 1992 · 102 citations · Full text

, , +13

A machine learning based help desk system for IT service management

Feras Al‐Hawari, Hala Barham · Journal of King Saud University - Computer and Information Sciences · 2019 · 93 citations · Full text

, , +15

1–5 of 33

Authors

82

  1. RP
    Raymond P. Fisk

    Texas State University, United States

    2 publications · 208 citations

    2

    h-index

  2. KT
    Kristina T. Lambright

    Binghamton University, United States

    2 publications · 126 citations

    2

    h-index

  3. SJ
    Stephen J. Grove

    Clemson University, United States

    2 publications · 208 citations

    2

    h-index

  4. RB
    Robert B. Schmunk

    Armstrong Flight Research Center, United States

    1 publications · 47 citations

    1

    h-index

  5. RB
    Richard B. Evans

    Iowa State University, United States

    1 publications · 33 citations

    1

    h-index

1–5 of 82

Institutions

44

  1. University of Central Florida

    Orlando, United States

    2 h-index

    2 publications

    208 citations

  2. Clemson University

    Clemson, United States

    2 h-index

    2 publications

    208 citations

  3. Binghamton University

    Binghamton, United States

    2 h-index

    2 publications

    126 citations

  4. University of Wollongong

    Wollongong, Australia

    1 h-index

    6 publications

    474 citations

  5. Mississippi State University

    Starkville, United States

    1 h-index

    1 publications

    20 citations

  6. Smithsonian Astrophysical Observatory

    Cambridge, United States

    1 h-index

    2 publications

    94 citations

  7. Microsoft Research Asia (China)

    Beijing, China

    1 h-index

    6 publications

    156 citations

  8. Arthritis Research Centre of Canada

    Vancouver, Canada

    1 h-index

    1 publications

    13 citations

1–8 of 44

Venues

  1. Journal of Public Administration Research and Theory

    JPART · 2 publications · 149 citations

    2

    h-index

  2. Journal of the Academy of Marketing Science

    2 publications · 208 citations

    2

    h-index

  3. IEEE Transactions on Power Delivery

    1 publications · 79 citations

    1

    h-index

  4. Newspaper Research Journal

    NRJ · 1 publications · 13 citations

    1

    h-index

  5. Clinical Rheumatology

    1 publications · 13 citations

    1

    h-index

1–5