Concepedia

Service Quality Reporting

Service Quality Reporting is a scholarly contribution that systematically documents and evaluates the performance, reliability, and effectiveness of services through standardized metrics and frameworks within the domain of service management research.

20

Publications

484

Citations

48

Authors

24

Institutions

Publications per year

2017–2026

1

Parents

Publications

20

LOGISTICS SERVICE PROVIDER QUALITY: PRIVATE MEASUREMENT, EVALUATION, AND IMPROVEMENT

Forrest E Harding · Journal of Business Logistics · 1998 · 46 citations

, , +16

Quality Improvement in European Public Services: Concepts, Cases and Commentary, edited by Christopher Pollitt and Geert Bouckaert. London: Sage, 1995. Cloth (0–8039–7464–7, £37.50), paper (0–8039–7465–5, £12.95).

B. Guy Peters · Journal of Public Policy · 1995 · 41 citations

, , +15

England’s Experience Incorporating “Anecdotal” Reports From Consumers into Their National Reporting System

Felix Greaves, Christopher Millett, Paul Nuki · Medical Care Research and Review · 2014 · 40 citations

, , +17

PROBLEMS WITH SERVICE PERFORMANCE REPORTING: THE CASE OF PUBLIC ART GALLERIES

George D. Thompson · Financial Accountability and Management · 1995 · 36 citations

, , +13

Resourcing a CORE Network to develop a National Research Database to help enhance psychological therapy and counselling service provision

John Mellor‐Clark, Alex Curtis Jenkins, Richard B. Evans et al. · Counselling and Psychotherapy Research · 2006 · 33 citations

, , +17

1–5 of 20

Authors

48

  1. DL
    Dawna L. Rhoades

    Embry–Riddle Aeronautical University, United States

    2 publications · 35 citations

    2

    h-index

  2. BW
    Blaise Waguespack

    Embry–Riddle Aeronautical University, United States

    2 publications · 35 citations

    2

    h-index

  3. GM
    Geoff Mothersole

    University of Leeds, United Kingdom

    1 publications · 33 citations

    1

    h-index

  4. RM
    Raina M. Merchant

    University of Pennsylvania, United States

    1 publications · 22 citations

    1

    h-index

  5. SB
    Salah Bouktif

    United Arab Emirates University, United Arab Emirates

    1 publications · 10 citations

    1

    h-index

1–5 of 48

Institutions

24

  1. Philadelphia University

    Philadelphia, United States

    1 h-index

    1 publications

    22 citations

  2. Singapore University of Social Sciences

    Singapore, Singapore

    1 h-index

    1 publications

    21 citations

  3. Benchmark Research (United States)

    San Francisco, United States

    1 h-index

    2 publications

    66 citations

  4. Health Strat (Kenya)

    Nairobi, Kenya

    1 h-index

    1 publications

    27 citations

  5. Education Trust

    Washington D.C., United States

    1 h-index

    1 publications

    33 citations

  6. University of Pennsylvania Health System

    Philadelphia, United States

    1 h-index

    2 publications

    44 citations

  7. Imperial College London

    London, United Kingdom

    1 h-index

    1 publications

    40 citations

  8. University of Canterbury

    Christchurch, New Zealand

    1 h-index

    1 publications

    36 citations

1–8 of 24

Venues

  1. Managing Service Quality

    MSQ · 2 publications · 48 citations

    2

    h-index

  2. Journal of Air Transport Management

    2 publications · 50 citations

    2

    h-index

  3. World Bank Other Operational Studies

    1 publications · 10 citations

    1

    h-index

  4. NOVA (University of Newcastle Australia)

    Repository · 1 publications · 27 citations

    1

    h-index

  5. JAMA Network Open

    1 publications · 22 citations

    1

    h-index

1–5