Concepedia

Blaise Waguespack

BW

15

Publications

506

Citations

12

H-Index

1998

Active since

Affiliations

Embry–Riddle Aeronautical University(Current)

University of Limerick

Blaise Waguespack is an author at Embry–Riddle Aeronautical University specializing in business, service quality, and management.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionTotal Quality ManagementEngineeringReliabilityAir TransportationLogistics

Publications per year

1998–2017

15

Publications

15

Airline service quality

Siobhán Tiernan, Dawna L. Rhoades, Blaise Waguespack · Managing Service Quality · 2008 · 82 citations

Reliability, Customer Satisfaction, Air Transportation +15

Developing a quality index for US airports

Dawna L. Rhoades, Blaise Waguespack, Seth Young · Managing Service Quality · 2000 · 74 citations

Total Quality Management, Customer Satisfaction, Airport Management +18

Twenty years of service quality performance in the US airline industry

Dawna L. Rhoades, Blaise Waguespack · Managing Service Quality · 2008 · 68 citations

Total Quality Management, Customer Satisfaction, Engineering +19

Airline alliance service quality performance—An analysis of US and EU member airlines

Siobhán Tiernan, Dawna L. Rhoades, Blaise Waguespack · Journal of Air Transport Management · 2008 · 52 citations

Engineering, Service Quality, Service Research +7

Better safe than service? The relationship between service and safety quality in the US airline industry

Dawna L. Rhoades, Blaise Waguespack · Managing Service Quality · 1999 · 35 citations

Total Quality Management, Customer Satisfaction, Engineering +17

Rows per page

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