Concepedia

Service Quality Differentiation

Service Quality Differentiation is a freemium pricing strategy wherein the genus of service offering is distinguished by varying the level of quality across free and premium tiers to incentivize user upgrading while maintaining baseline accessibility.

118

Publications

5.7K

Citations

315

Authors

184

Institutions

Publications per year

2017–2026

17

Parents

Publications

118

Proportional differentiated services

Constantinos Dovrolis, D. Stiliadis, Parameswaran Ramanathan · 1999 · 265 citations · Full text

, , +16

Perceived Service Quality and Customer Trust

Andreas B. Eisingerich, Simon J. Bell · Journal of Service Research · 2007 · 262 citations

, , +14

Bandwidth Estimation for IEEE 802.11-Based Ad Hoc Networks

Cheikh Sarr, Claude Chaudet, Guillaume Chelius et al. · IEEE Transactions on Mobile Computing · 2008 · 187 citations · Full text

, , +16

Service quality, trust, commitment and service differentiation in business relationships

Pierre Chenet, Tracey S. Dagger, Don O’Sullivan · Journal of Services Marketing · 2010 · 182 citations

, , +13

A Systematic Approach to Scale Development in Tourist Shopping Satisfaction

IpKin Anthony Wong, Yim King Penny Wan · Journal of Travel Research · 2012 · 170 citations

, , +17

1–5 of 118

Authors

315

  1. QZ
    Qian Zhang

    Hong Kong University of Science and Technology, Hong Kong SAR China

    3 publications · 107 citations

    3

    h-index

  2. CX
    Chengzhong Xu

    Wayne State University, United States

    2 publications · 43 citations

    2

    h-index

  3. CD
    Constantinos Dovrolis

    Georgia Institute of Technology, United States

    2 publications · 359 citations

    2

    h-index

  4. JZ
    Jun Zhao

    Nanyang Technological University, Singapore

    2 publications · 83 citations

    2

    h-index

  5. JS
    Jitae Shin

    Sungkyunkwan University, South Korea

    2 publications · 147 citations

    2

    h-index

1–5 of 315

Institutions

184

  1. National University of Singapore

    Singapore, Singapore

    4 h-index

    7 publications

    179 citations

  2. University of Southern California

    Los Angeles, United States

    4 h-index

    11 publications

    725 citations

  3. Hong Kong University of Science and Technology

    Hong Kong, Hong Kong

    3 h-index

    7 publications

    474 citations

  4. University of California, Berkeley

    Berkeley, United States

    3 h-index

    5 publications

    383 citations

  5. University of Pennsylvania

    Philadelphia, United States

    3 h-index

    3 publications

    179 citations

  6. University of Warwick

    Coventry, United Kingdom

    2 h-index

    3 publications

    175 citations

  7. Microsoft Research Asia (China)

    Beijing, China

    2 h-index

    8 publications

    332 citations

  8. TU Wien

    Vienna, Austria

    2 h-index

    3 publications

    45 citations

1–8 of 184

Venues

  1. IEEE Transactions on Parallel and Distributed Systems

    TPDS · 4 publications · 137 citations

    4

    h-index

  2. Omega

    3 publications · 133 citations

    3

    h-index

  3. SSRN Electronic Journal

    Repository · 2 publications · 121 citations

    2

    h-index

  4. European Transactions on Telecommunications

    2 publications · 36 citations

    2

    h-index

  5. IEEE Communications Letters

    2 publications · 53 citations

    2

    h-index

1–5