Service Quality Communication is a scholarly construct within service communication that systematically articulates the processes and strategies through which perceptions, expectations, and evaluations of service quality are conveyed, negotiated, and managed between service providers and customers.
12
Publications
2.8K
Citations
23
Authors
19
Institutions
Publications per year
2017–2026
3
Parents
Publications
12
Conveying Service Quality Through Advertising
Ellen Day · Journal of Services Marketing · 1992 · 38 citations
1–5 of 12
Authors
23
- LL
2
h-index
- AP
2
h-index
- VA
2
h-index
- CW
1
h-index
- DD
1
h-index
1–5 of 23
Institutions
19
Texas A&M University
College Station, United States
2 h-index
2 publications
2.5K citations
Texas A&M University System
College Station, United States
2 h-index
2 publications
2.5K citations
Duke University
Durham, United States
2 h-index
2 publications
2.5K citations
Mitchell Institute
Portland, United States
2 h-index
2 publications
2.5K citations
Western Michigan University
Kalamazoo, United States
1 h-index
1 publications
35 citations
Islamic Azad University Saveh
Sāveh, Iran
1 h-index
1 publications
22 citations
University of Bradford
Bradford, United Kingdom
1 h-index
2 publications
48 citations
University of Toledo
Toledo, United States
1 h-index
2 publications
44 citations
1–8 of 19
Venues
- Journal of Services Marketing
2 publications · 60 citations
2
h-index
- Service Industries Journal
2 publications · 38 citations
2
h-index
- Journal of Marketing
JM · 2 publications · 2.5K citations
2
h-index
- Managing Service Quality
MSQ · 2 publications · 112 citations
2
h-index
- Industrial Marketing Management
1 publications · 35 citations
1
h-index
1–5