Concepedia

Service Process Transformation

Service Process Transformation is a strategic reconfiguration of organized activities and resources within a service system, distinguished by its focus on fundamentally improving service delivery performance through structural, technological, or operational changes in alignment with customer value.

115

Publications

9K

Citations

337

Authors

199

Institutions

Publications per year

2017–2026

39

Parents

Publications

115

Service Innovation and Smart Analytics for Industry 4.0 and Big Data Environment

Jay Lee, Hung-An Kao, Shanhu Yang · Procedia CIRP · 2014 · 1.8K citations · Full text

, , +17

Transformative service research: An agenda for the future

Laurel Anderson, Amy L. Ostrom, Canan Corus et al. · Journal of Business Research · 2012 · 953 citations

, , +11

Service Positioning through Structural Change

G. Lynn Shostack · Journal of Marketing · 1987 · 832 citations

, , +16

Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations

Pei-Ling Wu, Shih‐Shuo Yeh, Tzung‐Cheng Huan et al. · Journal of Business Research · 2014 · 391 citations

, , +17

Process Transformation: Limitations to Radical Organizational Change within Public Service Organizations

Terry McNulty, Ewan Ferlı́e · Organization Studies · 2004 · 365 citations

, , +17

1–5 of 115

Authors

337

  1. KS
    Kunio Shirahada

    Japan Advanced Institute of Science and Technology, Japan

    3 publications · 1.1K citations

    3

    h-index

  2. MS
    Mark S. Rosenbaum

    Northern Illinois University, United States

    3 publications · 1.2K citations

    3

    h-index

  3. JS
    Jai Shah

    McGill University, Canada

    2 publications · 135 citations

    2

    h-index

  4. SC
    Sergio Cavalieri

    University of Bergamo, Italy

    2 publications · 27 citations

    2

    h-index

  5. EF
    Ewan Ferlı́e

    King's College London, United Kingdom

    2 publications · 378 citations

    2

    h-index

1–5 of 337

Institutions

199

  1. Japan Advanced Institute of Science and Technology

    Nomi Shi, Japan

    3 h-index

    3 publications

    1.1K citations

  2. Brunel University of London

    London, United Kingdom

    3 h-index

    6 publications

    237 citations

  3. McGill University

    Montreal, Canada

    3 h-index

    14 publications

    1K citations

  4. Douglas Mental Health University Institute

    Montreal, Canada

    3 h-index

    39 publications

    3.1K citations

  5. Northern Illinois University

    DeKalb, United States

    3 h-index

    3 publications

    1.2K citations

  6. Louisiana State University in Shreveport

    Shreveport, United States

    2 h-index

    2 publications

    1.2K citations

  7. University of Brescia

    Brescia, Italy

    2 h-index

    7 publications

    314 citations

  8. Norwegian University of Science and Technology

    Trondheim, Norway

    2 h-index

    7 publications

    300 citations

1–8 of 199

Venues

  1. Procedia CIRP

    6 publications · 2K citations

    6

    h-index

  2. IEEE Transactions on Services Computing

    3 publications · 118 citations

    3

    h-index

  3. Service Industries Journal

    3 publications · 105 citations

    3

    h-index

  4. Journal of Marketing

    JM · 2 publications · 1.2K citations

    2

    h-index

  5. Early Intervention in Psychiatry

    2 publications · 135 citations

    2

    h-index

1–5