Concepedia

Service Design Thinking

Service Design Thinking is a human-centered, interdisciplinary methodology for systematically conceiving, planning, and optimizing service systems by integrating user needs, provider capabilities, and operational processes through co-creative, iterative, and prototyping-driven practices within the domains of Guest Journey Design and Retail Service Design.

72

Publications

3.5K

Citations

169

Authors

94

Institutions

Publications per year

2017–2026

39

Parents

Publications

72

Co-design: from expert- to user-driven ideas in public service design

Jakob Trischler, Timo Dietrich, Sharyn Rundle‐Thiele · Public Management Review · 2019 · 332 citations · Full text

, , +16

The Value of Codesign

Jakob Trischler, Simon Pervan, Stephen J Kelly et al. · Journal of Service Research · 2017 · 281 citations · Full text

, , +16

Upframing Service Design and Innovation for Research Impact

Lia Patrício, Anders Gustafsson, Raymond P. Fisk · Journal of Service Research · 2017 · 250 citations

, , +14

Transformative social marketing: co‐creating the social marketing discipline and brand

R. Craig Lefebvre · Journal of Social Marketing · 2012 · 219 citations

, , +9

How Nascent Occupations Construct a Mandate: The Case of Service Designers’ Ethos

Anne‐Laure Fayard, Ileana Stigliani, Beth A. Bechky · Administrative Science Quarterly · 2016 · 123 citations

, , +14

1–5 of 72

Authors

169

  1. FS
    Fabian Segelström

    Linköping University, Sweden

    3 publications · 146 citations

    3

    h-index

  2. XD
    Xing Du

    Hunan University, China

    3 publications · 55 citations

    3

    h-index

  3. YH
    Ying Hu

    Hunan University, China

    3 publications · 55 citations

    3

    h-index

  4. KW
    Katarina Wetter Edman

    University of Gothenburg, Sweden

    2 publications · 60 citations

    2

    h-index

  5. YG
    Yinman Guo

    Hunan University, China

    2 publications · 43 citations

    2

    h-index

1–5 of 169

Institutions

94

  1. Karlstad University

    Karlstad, Sweden

    3 h-index

    3 publications

    863 citations

  2. Hunan University

    Changsha, China

    3 h-index

    16 publications

    269 citations

  3. Linköping University

    Linköping, Sweden

    2 h-index

    8 publications

    220 citations

  4. Texas State University

    San Marcos, United States

    2 h-index

    2 publications

    273 citations

  5. University of Cincinnati

    Cincinnati, United States

    2 h-index

    4 publications

    122 citations

  6. Universidade do Porto

    Porto, Portugal

    2 h-index

    3 publications

    438 citations

  7. Swinburne University of Technology

    Melbourne, Australia

    2 h-index

    2 publications

    299 citations

  8. Monash University

    Melbourne, Australia

    2 h-index

    2 publications

    33 citations

1–8 of 94

Venues

  1. The Design Journal

    5 publications · 186 citations

    5

    h-index

  2. Design Studies

    3 publications · 178 citations

    3

    h-index

  3. Design Management Journal (Former Series)

    2 publications · 94 citations

    2

    h-index

  4. Journal of Social Marketing

    2 publications · 336 citations

    2

    h-index

  5. 2

    h-index

1–5