Rebuilding Trust

Rebuilding Trust is a theoretical construct within the domain of relationship repair that denotes the systematic process of restoring confidence and reliability between parties through consistent, transparent, and accountable behaviors following a breach.

Publications

8.2K

Citations

157

Authors

125

Institutions

Publications per year

2017–2026

Parents

Relationship Repair

Publications

Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.

Peter H. Kim, Donald L. Ferrin, Cecily D. Cooper et al. · Journal of Applied Psychology · 2004 · 1K citations · Full text

Social Sciences, Psychology, Social Psychology +14

Trust Repair After An Organization-Level Failure

Nicole Gillespie, Graham Dietz · Academy of Management Review · 2009 · 660 citations · Full text

Management, Organization Studies, Organizational Behavior +11

The Role Of Causal Attribution Dimensions In Trust Repair

Edward C. Tomlinson, Roger C. Mryer · Academy of Management Review · 2009 · 573 citations

Social Sciences, Psychology, Social Psychology +10

Promises and lies: Restoring violated trust

Maurice E. Schweitzer, John C. Hershey, Eric T. Bradlow · Organizational Behavior and Human Decision Processes · 2006 · 530 citations

Management, Management Information Systems, Organizational Behavior +15

How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness

Yi Xie, Siqing Peng · Psychology and Marketing · 2009 · 452 citations

Business, Marketing, Marketing Management +14

1–5 of 79

Authors

157

PH
Peter H. Kim
University of Southern California, United States
5 publications · 1.6K citations
5
h-index
CD
Cecily D. Cooper
University of Miami, United States
5 publications · 1.6K citations
5
h-index
NG
Nicole Gillespie
The University of Queensland, Australia
5 publications · 1.2K citations
5
h-index
KT
Kurt T. Dirks
Washington University in St. Louis, United States
5 publications · 1.6K citations
5
h-index
EC
Edward C. Tomlinson
West Virginia University, United States
4 publications · 631 citations
4
h-index

1–5 of 157

Institutions

125

1–8 of 125

Venues

SSRN Electronic Journal
Repository · 4 publications · 127 citations
4
h-index
Organization Studies
4 publications · 625 citations
4
h-index
Journal of Trust Research
JTR · 3 publications · 50 citations
3
h-index
Journal of Management Studies
3 publications · 294 citations
3
h-index
Organizational Behavior and Human Decision Processes
3 publications · 711 citations
3
h-index

1–5