Donald L. Ferrin

A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents

Dan J. Kim, Donald L. Ferrin, H. Raghav Rao · Decision Support Systems · 2007 · 3.5K citations

Business, Management Information Systems, Marketing +13

The Role of Trust in Organizational Settings

Kurt T. Dirks, Donald L. Ferrin · Organization Science · 2001 · 2.3K citations · Full text

Management, Organization Studies, Organizational Behavior +9

Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.

Peter H. Kim, Donald L. Ferrin, Cecily D. Cooper et al. · Journal of Applied Psychology · 2004 · 1K citations · Full text

Social Sciences, Psychology, Social Psychology +14

Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration

Dan J. Kim, Donald L. Ferrin, Hayagreeva Rao · Information Systems Research · 2008 · 967 citations

Business, Management Information Systems, Marketing +17

When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation

Peter H. Kim, Kurt T. Dirks, Cecily D. Cooper et al. · Organizational Behavior and Human Decision Processes · 2005 · 552 citations · Full text

Social Sciences, Social Psychology, Social Perception +6