Concepedia

Provider Switching

Provider Switching is a theoretical construct in healthcare research that denotes the phenomenon whereby a patient discontinues care with one healthcare provider and initiates care with another within the same professional category, distinguished from related concepts by its focus on the act of changing providers rather than the continuity or coordination of care over time.

28

Publications

3K

Citations

78

Authors

59

Institutions

Publications per year

2017–2026

7

Parents

Publications

28

"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors

Harvir S. Bansal · Journal of the Academy of Marketing Science · 2004 · 946 citations

, , +16

A cross-cultural study of switching barriers and propensity to stay with service providers

Paul G. Patterson, Tasman Smith · Journal of Retailing · 2003 · 511 citations

, , +11

The Service Provider Switching Model (SPSM)

Harvir S. Bansal, Shirley Taylor · Journal of Service Research · 1999 · 413 citations

, , +14

Switching doctors: predictors of voluntary disenrollment from a primary physician's practice.

Dana Gelb Safran, Jana E. Montgomery, Hong Chang et al. · PubMed · 2001 · 276 citations

, , +16

Postswitching Negative Word of Mouth

Florian von Wangenheim · Journal of Service Research · 2005 · 250 citations

, , +15

1–5 of 28

Authors

78

  1. HS
    Harvir S. Bansal

    Wilfrid Laurier University, Canada

    3 publications · 1.4K citations

    3

    h-index

  2. HJ
    Herni Justiana Astuti

    Kanazawa University, Japan

    2 publications · 40 citations

    2

    h-index

  3. SD
    Steven D’Alessandro

    Charles Sturt University, Australia

    2 publications · 82 citations

    2

    h-index

  4. KN
    Keisuke Nagase

    Kanazawa University, Japan

    2 publications · 40 citations

    2

    h-index

  5. LC
    Leanne Carter

    Macquarie University, Australia

    2 publications · 82 citations

    2

    h-index

1–5 of 78

Institutions

59

  1. Tufts Medical Center

    Boston, United States

    2 h-index

    3 publications

    312 citations

  2. Kanazawa University Hospital

    Kanazawa, Japan

    2 h-index

    2 publications

    40 citations

  3. Charles Sturt University

    Bathurst, Australia

    2 h-index

    3 publications

    95 citations

  4. Swinburne University of Technology

    Melbourne, Australia

    2 h-index

    2 publications

    82 citations

  5. Kanazawa University

    Kanazawa, Japan

    2 h-index

    3 publications

    59 citations

  6. Macquarie University

    Sydney, Australia

    2 h-index

    4 publications

    164 citations

  7. Dartmouth Hospital

    Dartmouth, United Kingdom

    1 h-index

    1 publications

    110 citations

  8. Erasmus University Rotterdam

    Rotterdam, The Netherlands

    1 h-index

    2 publications

    22 citations

1–8 of 59

Venues

  1. PubMed

    Repository · 6 publications · 396 citations

    6

    h-index

  2. Journal of Service Research

    JSR · 3 publications · 773 citations

    3

    h-index

  3. Journal of Services Marketing

    2 publications · 82 citations

    2

    h-index

  4. Medical Care

    2 publications · 73 citations

    2

    h-index

  5. Journal of Retailing and Consumer Services

    1 publications · 14 citations

    1

    h-index

1–5