Concepedia

Internal Service Communication

Internal Service Communication is a formal organizational communication process that pertains specifically to the exchange of information, coordination, and interaction among members, units, or departments within a service-providing organization to support service delivery, distinguished from external communication by its inward focus on internal stakeholders and operational integration.

10

Publications

674

Citations

22

Authors

18

Institutions

Publications per year

2017–2026

1

Parents

Publications

10

R&D performance as a function of internal communication, project management, and the nature of the work

Thomas J. Allen, Denis M. S. Lee, Michael L. Tushman · IEEE Transactions on Engineering Management · 1980 · 169 citations

, , +10

Modelling internal communications in the financial services sector

Saadia Asif, Adrian Sargeant · European Journal of Marketing · 2000 · 142 citations

, , +16

The Impact of Internal Marketing on Customer Service in a Retail Bank

Brian A. Richardson, C. Grant Robinson · International Journal of Bank Marketing · 1986 · 101 citations

, , +15

Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms

Neeru Malhotra, Anna‐Lena Ackfeldt · Journal of Business Research · 2016 · 62 citations · Full text

, , +16

Internal Marketing- A Tool to Harness Employees’ Power in Service Organizations in India

Sita Mishra · International Journal of Business and Management · 2009 · 58 citations · Full text

, , +12

1–5 of 10

Authors

22

  1. EK
    Edem Kwesi Amenumey

    University of Cape Coast, Ghana

    1 publications · 51 citations

    1

    h-index

  2. MF
    M. Fletcher

    University of Pretoria, South Africa

    1 publications · 32 citations

    1

    h-index

  3. SA
    Saadia Asif

    Henley College, United Kingdom

    1 publications · 142 citations

    1

    h-index

  4. TJ
    Thomas J. Allen

    Massachusetts Institute of Technology, United States

    1 publications · 169 citations

    1

    h-index

  5. AS
    Adrian Sargeant

    Henley College, United Kingdom

    1 publications · 142 citations

    1

    h-index

1–5 of 22

Institutions

18

  1. University of Nevada, Las Vegas

    Las Vegas, United States

    1 h-index

    1 publications

    34 citations

  2. Henley College

    Henley on Thames, United Kingdom

    1 h-index

    1 publications

    142 citations

  3. University of Pretoria

    Pretoria, South Africa

    1 h-index

    1 publications

    32 citations

  4. Purchase College

    Purchase, United States

    1 h-index

    1 publications

    34 citations

  5. Savonia University of Applied Sciences

    Kuopio, Finland

    1 h-index

    2 publications

    26 citations

  6. Institute of Management Technology

    Ghaziabad, India

    1 h-index

    1 publications

    58 citations

  7. Our Lady of the Lake University

    San Antonio, United States

    1 h-index

    1 publications

    34 citations

  8. University of the Witwatersrand

    Johannesburg, South Africa

    1 h-index

    1 publications

    101 citations

1–8 of 18

Venues

  1. 1

    h-index

  2. 1

    h-index

  3. European Journal of Marketing

    EJM · 1 publications · 142 citations

    1

    h-index

  4. Technology Innovation Management Review

    1 publications · 13 citations

    1

    h-index

  5. International Journal of Bank Marketing

    1 publications · 101 citations

    1

    h-index

1–5