Concepedia
Statistics
Publications
24
Citations
1.4K
H-Index
18
Active since
2003
Affiliations
Aston University(Current)
University of Essex
Montclair State University
University of Bradford
Rutgers Sexual and Reproductive Health and Rights
Neeru Malhotra is an author at Aston University specializing in human resource management, customer satisfaction, and marketing.
Publications per year
2003–2024
The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres
Neeru Malhotra, Avinandan Mukherjee · Journal of Services Marketing · 2004 · 301 citations
Business, Human Resource Management, Marketing +8
Linking rewards to commitment: an empirical investigation of four UK call centres
Neeru Malhotra, Pawan Budhwar, Peter Prowse · The International Journal of Human Resource Management · 2007 · 230 citations
Management, Human Resource Management, Organizational Behavior +13
Does role clarity explain employee‐perceived service quality?
Avinandan Mukherjee, Neeru Malhotra · International Journal of Service Industry Management · 2006 · 216 citations
Management, Human Resource Management, Organizational Behavior +9
Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms
Neeru Malhotra, Sunil Sahadev, Keyoor Purani · Journal of Business Research · 2017 · 124 citations · Full text
Business, Marketing, Retail Management +11
Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms
Neeru Malhotra, Anna‐Lena Ackfeldt · Journal of Business Research · 2016 · 62 citations · Full text
Social Sciences, Human Resource Management, Organizational Behavior +16
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