Concepedia

Digital Relationship Management

Digital Relationship Management is a strategic framework within bank relationship management that leverages digital technologies and data-driven processes to enhance customer engagement, personalize financial services, and optimize client interactions across digital touchpoints.

60

Publications

4.1K

Citations

123

Authors

79

Institutions

Publications per year

2017–2026

28

Parents

Publications

60

The impact of digital technology on relationships in a business network

Margherita Pagani, Catherine Pardo · Industrial Marketing Management · 2017 · 593 citations

, , +14

Managing the digital supply chain: The role of smart technologies

Mina Nasiri, Juhani Ukko, Minna Saunila et al. · Technovation · 2020 · 575 citations · Full text

, , +14

Transforming provider-customer relationships in digital servitization: A relational view on digitalization

Anmar Kamalaldin, Lina Linde, David Sjödin et al. · Industrial Marketing Management · 2020 · 392 citations · Full text

, , +14

The digital transformation of business. Towards the datafication of the relationship with customers

Cristina Rovira, Jesús Álvarez Valdés, Gemma Molleví et al. · Technological Forecasting and Social Change · 2020 · 174 citations

, , +12

Electronic customer relationship management

Jerry Fjermestad, Nicholas Romano · Business Process Management Journal · 2003 · 161 citations

, , +10

1–5 of 60

Authors

123

  1. JS
    Jari Salo

    University of Helsinki, Finland

    6 publications · 116 citations

    6

    h-index

  2. MC
    Mark Colgate

    University of Auckland, New Zealand

    2 publications · 98 citations

    2

    h-index

  3. MD
    Mark Durkin

    University of Ulster, United Kingdom

    2 publications · 64 citations

    2

    h-index

  4. OL
    Oleksii Lyulyov

    Sumy State University, Ukraine

    1 publications · 31 citations

    1

    h-index

  5. HK
    Heikki Karjaluoto

    University of Jyväskylä, Finland

    1 publications · 34 citations

    1

    h-index

1–5 of 123

Institutions

79

  1. University of Oulu

    Oulu, Finland

    5 h-index

    7 publications

    168 citations

  2. University of Vaasa

    Vaasa, Finland

    2 h-index

    2 publications

    409 citations

  3. University of Victoria

    Victoria, Canada

    2 h-index

    3 publications

    121 citations

  4. University of Ulster

    Coleraine, United Kingdom

    2 h-index

    5 publications

    169 citations

  5. Hong Kong Baptist University

    Hong Kong, Hong Kong

    2 h-index

    2 publications

    130 citations

  6. South East European Research Centre

    Thessaloniki, Greece

    1 h-index

    1 publications

    130 citations

  7. Lappeenranta-Lahti University of Technology

    Lappeenranta, Finland

    1 h-index

    4 publications

    2.3K citations

  8. Wuhan University

    Wuhan, China

    1 h-index

    1 publications

    84 citations

1–8 of 79

Venues

  1. Journal of Business Research

    JBR · 4 publications · 265 citations

    4

    h-index

  2. Journal of Financial Services Marketing

    3 publications · 122 citations

    3

    h-index

  3. Industrial Marketing Management

    2 publications · 985 citations

    2

    h-index

  4. Journal of Business and Industrial Marketing

    2 publications · 61 citations

    2

    h-index

  5. Technovation

    2 publications · 638 citations

    2

    h-index

1–5