Convenience Perception

Convenience Perception is a psychometric construct within retail customer experience research that denotes consumers' subjective assessment of the ease, accessibility, and effort required to complete a purchasing journey, distinguishing it from related service quality dimensions by focusing specifically on cognitive and situational efficiencies in retail interactions.

130

Publications

7.9K

Citations

304

Authors

173

Institutions

Publications per year

2017–2026

Parents

Retail Customer Experience

Publications

130

Measuring consumer perceptions of online shopping convenience

Ling Jiang, Zhilin Yang, Minjoon Jun · Journal of service management · 2013 · 543 citations

Business, Management Information Systems, Marketing +16

The effects of convenience and speed in m-payment

Aik-Chuan Teo, Garry Wei‐Han Tan, Keng‐Boon Ooi et al. · Industrial Management & Data Systems · 2015 · 433 citations

Business, Information Technology, Technology Management +14

Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

Huiying Li, Qiang Ye, Rob Law · Asia Pacific Journal of Tourism Research · 2012 · 354 citations

Management, Hospitality Management, Marketing +15

Only If It Is Convenient

Joel E. Collier, Sheryl E. Kimes · Journal of Service Research · 2012 · 283 citations · Full text

Business, Information Systems, Management Information Systems +16

Examining the influence of control and convenience in a self-service setting

Joel E. Collier, Daniel L. Sherrell · Journal of the Academy of Marketing Science · 2009 · 278 citations

Social Sciences, Social Psychology, Social Control +5

1–5 of 130

Authors

304

VR
Vaughan Reimers
Federation University, Australia
3 publications · 216 citations
3
h-index
LG
Lew G. Brown
University of North Carolina at Greensboro, United States
3 publications · 425 citations
3
h-index
JE
Joel E. Collier
Mississippi State University, United States
3 publications · 645 citations
3
h-index
EB
Emin Babakus
University of Memphis, United States
2 publications · 98 citations
2
h-index
SG
Sumeet Gupta
Indian Institute of Management Raipur, India
2 publications · 192 citations
2
h-index

1–5 of 304

Institutions

173

1–8 of 173

Venues

Journal of Services Marketing
6 publications · 692 citations
6
h-index
Journal of Marketing
JM · 4 publications · 411 citations
4
h-index
International Journal of Physical Distribution & Logistics Management
3 publications · 230 citations
3
h-index
European Journal of Marketing
EJM · 2 publications · 170 citations
2
h-index
Journal of the Association for Information Systems
JAIS · 2 publications · 29 citations
2
h-index

1–5