Concepedia

Consumer Complaint Systems

Consumer Complaint Systems is a formal mechanism within long-term care consumer protection that enables the reporting, tracking, and resolution of grievances by care recipients, distinguished by its structured processes for ensuring accountability, transparency, and regulatory oversight in service quality.

17

Publications

932

Citations

42

Authors

27

Institutions

Publications per year

2017–2026

3

Parents

Publications

17

Blue and Red Voices: Effects of Political Ideology on Consumers’ Complaining and Disputing Behavior

Kiju Jung, Ellen Garbarino, Donnel A. Briley et al. · Journal of Consumer Research · 2017 · 146 citations

, , +13

The Limits of Bureaucratic Efficiency

Canice Prendergast · Journal of Political Economy · 2003 · 145 citations

, , +14

Citizen or customer? Complaints handling in the public sector

Brian Brewer · International Review of Administrative Sciences · 2007 · 102 citations

, , +17

Advertising and Audience Offense: The Role of Intentional Humor

Fred Beard · Journal of Marketing Communications · 2007 · 91 citations

, , +11

Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

Heiner Evanschitzky, Christian Brock, Markus Blut · Journal of Service Research · 2011 · 84 citations

, , +17

1–5 of 17

Authors

42

  1. KJ
    Kathryn Jones

    University of Lincoln, United Kingdom

    1 publications · 31 citations

    1

    h-index

  2. HE
    Heiner Evanschitzky

    Aston University, United Kingdom

    1 publications · 84 citations

    1

    h-index

  3. JM
    Jeanne M. Hogarth

    Federal Reserve, United States

    1 publications · 34 citations

    1

    h-index

  4. RS
    Ramon S. Rocha

    Instituto Federal do Rio de Janeiro, Brazil

    1 publications · 32 citations

    1

    h-index

  5. MQ
    Mônica Q. Freitas

    Universidade Federal Fluminense, Brazil

    1 publications · 32 citations

    1

    h-index

1–5 of 42

Institutions

27

  1. Queen Margaret University

    Edinburgh, United Kingdom

    1 h-index

    3 publications

    108 citations

  2. Yale University

    New Haven, United States

    1 h-index

    1 publications

    16 citations

  3. Universidade Estadual de Campinas (UNICAMP)

    Campinas, Brazil

    1 h-index

    2 publications

    64 citations

  4. Department of Health

    Taipei, Taiwan

    1 h-index

    1 publications

    31 citations

  5. City University of Hong Kong

    Hong Kong, Hong Kong

    1 h-index

    1 publications

    102 citations

  6. De Montfort University

    Leicester, United Kingdom

    1 h-index

    1 publications

    31 citations

  7. University of Oklahoma

    Norman, United States

    1 h-index

    1 publications

    91 citations

  8. University of Arkansas at Fayetteville

    Fayetteville, United States

    1 h-index

    1 publications

    52 citations

1–8 of 27

Venues

  1. International Journal of Consumer Studies

    2 publications · 70 citations

    2

    h-index

  2. 1

    h-index

  3. Social Policy and Society

    1 publications · 31 citations

    1

    h-index

  4. Food Control

    1 publications · 32 citations

    1

    h-index

  5. 1

    h-index

1–5