Concepedia

Jean Charles Chebat

JC

4

Publications

145

Citations

4

H-Index

2012

Active since

Affiliations

HEC Montréal(Current)

Jean Charles Chebat is an author at HEC Montréal specializing in customer satisfaction, consumer behavior, and management.

Top concepts

MarketingManagementConsumer BehaviorConsumer ResearchCustomer SatisfactionBusinessHospitality MarketingDesignGenderCulture

Publications per year

2012–2015

4

Publications

4

Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity

Narjes Haj‐Salem, Jean Charles Chebat, Richard Michon et al. · Journal of Business Research · 2015 · 60 citations

Relationship Marketing, Social Identity, Customer Satisfaction +13

Capturing the multiple facets of mall experience: Developing and validating a scale

Shaked Gilboa, Iris Vilnai‐Yavetz, Jean Charles Chebat · Journal of Consumer Behaviour · 2015 · 45 citations

Customer Experience, Customer Satisfaction, Shopping Malls +27

Should retailers pay to bring customers back? The impact of quick response and coupons on purchase outcomes

Kiane Goudarzi, Adilson Borges, Jean Charles Chebat · Journal of Business Research · 2012 · 21 citations

Customer Satisfaction, Purchase Outcomes, Online Customer Behavior +10

A cross-cultural perspective on consumer perceptions of service failures’ severity: a pilot study

Haithem Zourrig, Kamel El Hedhli, Jean Charles Chebat · International Journal of Quality and Service Sciences · 2014 · 19 citations

Customer Satisfaction, Consumer Research, Cultural Variability +23

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