Jean Charles Chebat - Concepedia

Author

Jean Charles Chebat

Also Known As

Chebat, Jean Charles, Jean Charles Chebat

Publications

151

Citations

H-Index

Concepts

All Affiliations

Jean Charles Chebat is an author at HEC Montréal specializing in customer satisfaction, consumer behavior, and management.

#	Concept	H-Index	Publications	Citations
1	Management	4	4	145
2	Business	3	3	85
3	Social Sciences	1	1	60
4	Culture	1	1	19
5	Gender Studies	1	1	60

Jean Charles Chebat

Publications

145

Citations

H-Index

Page 1

	Year	Citations
Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity Narjes Haj‐Salem, Jean Charles Chebat, Richard Michon, Journal of Business Research Relationship MarketingSocial IdentityCustomer SatisfactionGender StudiesSocial Psychology	2015	60
Capturing the multiple facets of mall experience: Developing and validating a scale Shaked Gilboa, Iris Vilnai‐Yavetz, Jean Charles Chebat Journal of Consumer Behaviour Customer ExperienceCustomer SatisfactionShopping MallsDigital MarketingConsumer Research	2015	45
Should retailers pay to bring customers back? The impact of quick response and coupons on purchase outcomes Kiane Goudarzi, Adilson Borges, Jean Charles Chebat Journal of Business Research Customer SatisfactionPurchase OutcomesOnline Customer BehaviorManagementConsumer Research	2012	21
A cross-cultural perspective on consumer perceptions of service failures’ severity: a pilot study Haithem Zourrig, Kamel El Hedhli, Jean Charles Chebat International Journal of Quality and Service Sciences Customer SatisfactionConsumer ResearchCultural VariabilityPilot StudyService Quality	2014	19

Page 1