Concepedia

Narjes Haj‐Salem

NH

12

Publications

552

Citations

11

H-Index

2010

Active since

Affiliations

University of Sharjah(Current)

Quaid-i-Azam University

Excelia Business School

Toronto Metropolitan University

Narjes Haj‐Salem is an author at University of Sharjah specializing in management, marketing, and customer satisfaction.

Top concepts

ManagementBusinessMarketingConsumer ResearchCustomer SatisfactionConsumer BehaviorSocial SciencesInteractive MarketingPsychologySocial Psychology

Publications per year

2010–2024

12

Publications

12

The effects of mall renovation on shopping values, satisfaction and spending behaviour

Jean‐Charles Chebat, Richard Michon, Narjes Haj‐Salem et al. · Journal of Retailing and Consumer Services · 2014 · 95 citations

Customer Satisfaction, Spending Behaviour, Management +9

How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness

Narjes Haj‐Salem, Muhammad Ishtiaq Ishaq, Ali Raza · Journal of Retailing and Consumer Services · 2022 · 83 citations

Social Identity, Green Marketing, Engineering +9

The double-edged sword: The positive and negative effects of switching costs on customer exit and revenge

Narjes Haj‐Salem, Jean‐Charles Chebat · Journal of Business Research · 2013 · 66 citations

Customer Satisfaction, Customer Exit, Service Recovery +10

Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity

Narjes Haj‐Salem, Jean Charles Chebat, Richard Michon et al. · Journal of Business Research · 2015 · 60 citations

Relationship Marketing, Social Identity, Customer Satisfaction +13

Why shopping pals make malls different?

Jean‐Charles Chebat, Narjes Haj‐Salem, Sandra Cristina de Oliveira · Journal of Retailing and Consumer Services · 2013 · 50 citations

Interactive Marketing, Hospitality Marketing, Consumer Research +6

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