Concepedia

Kiane Goudarzi

KG

Statistics

Publications

4

Citations

85

H-Index

4

Active since

2012

Affiliations

Aix-Marseille Université(Current)

Kiane Goudarzi is an author at Aix-Marseille Université specializing in management, customer satisfaction, and business.

Top concepts

BusinessMarketingManagementCustomer SatisfactionLogisticsSupply ChainPublic PolicyPublic SectorService DesignService Quality

Publications per year

2012–2023

4

Publications

4

The company-customer transfer of logistics activities

Aurélien Rouquet, Kiane Goudarzi, Tatiana Henríquez · International Journal of Operations & Production Management · 2017 · 29 citations

Customer Satisfaction, Logistics Activities, Transport Logistic +14

Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

Marcel Guenoun, Kiane Goudarzi, Jean‐Louis Chandon · International Review of Administrative Sciences · 2015 · 22 citations

Total Quality Management, Customer Satisfaction, Psm Performance +16

Should retailers pay to bring customers back? The impact of quick response and coupons on purchase outcomes

Kiane Goudarzi, Adilson Borges, Jean Charles Chebat · Journal of Business Research · 2012 · 21 citations

Customer Satisfaction, Purchase Outcomes, Online Customer Behavior +10

Advancing customer experience through service design in mega shopping malls

Muhammad Junaid, Muhammad Faisal Rasheed, Kiane Goudarzi et al. · International Journal of Retail & Distribution Management · 2023 · 13 citations · Full text

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