Eun-Kyong Choi

Factors affecting customer intention to use online food delivery services before and during the COVID-19 pandemic

Chanmi Hong, Hayeon Choi, Eun-Kyong Choi et al. · Journal of Hospitality and Tourism Management · 2021 · 228 citations · Full text

Customer Satisfaction, Online Customer Behavior, Food Delivery Systems +12

Social Media Marketing: Applying the Uses and Gratifications Theory in the Hotel Industry

Eun-Kyong Choi, Deborah Fowler, Ben K. Goh et al. · Journal of Hospitality Marketing & Management · 2015 · 156 citations

Customer Satisfaction, Tourism Management, Tourism Performance +27

Investigating Key Attributes in Experience and Satisfaction of Hotel Customer Using Online Review Data

Hyun-Jeong Ban, Hayeon Choi, Eun-Kyong Choi et al. · Sustainability · 2019 · 83 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +29

Let’s face it: Are customers ready for facial recognition technology at quick-service restaurants?

Olena Ciftci, Eun-Kyong Choi, Katerina Berezina · International Journal of Hospitality Management · 2021 · 78 citations

Marketing, Customer Satisfaction, Customer Experience +12

Determinants of customer purchase intention toward online food delivery services: The moderating role of usage frequency

Chanmi Hong, Eun-Kyong Choi, Hyun-Woo Joung · Journal of Hospitality and Tourism Management · 2022 · 73 citations

Customer Satisfaction, Online Customer Behavior, Service Research +11