Concepedia

Hyun-Jeong Ban

HB

7

Publications

385

Citations

7

H-Index

2019

Active since

Affiliations

Kyungsung University(Current)

University of Mississippi

Hyun-Jeong Ban is an author at Kyungsung University specializing in management, communication, and customer satisfaction.

Top concepts

ManagementBusinessMarketingCommunicationConsumer ResearchCustomer SatisfactionTourismText MiningOnline ReviewsUser Experience

Publications per year

2019–2023

7

Publications

7

Topic Modeling and Sentiment Analysis of Online Review for Airlines

H. Kwon, Hyun-Jeong Ban, Jaekyoon Jun et al. · Information · 2021 · 108 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +23

Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review

Hyun-Jeong Ban, Hak‐Seon Kim · Sustainability · 2019 · 92 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +19

Investigating Key Attributes in Experience and Satisfaction of Hotel Customer Using Online Review Data

Hyun-Jeong Ban, Hayeon Choi, Eun-Kyong Choi et al. · Sustainability · 2019 · 83 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +29

Applying the Modified Health Belief Model (HBM) to Korean Medical Tourism

Hyun-Jeong Ban, Hak‐Seon Kim · International Journal of Environmental Research and Public Health · 2020 · 38 citations · Full text

Extracting Key Drivers of Air Passenger’s Experience and Satisfaction through Online Review Analysis

Aralbayeva Shadiyar, Hyun-Jeong Ban, Hak‐Seon Kim · Sustainability · 2020 · 31 citations · Full text

Customer Experience, Customer Satisfaction, Business Intelligence +19

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