Concepedia

G. Ronald Gilbert

GR

Statistics

Publications

15

Citations

957

H-Index

13

Active since

1983

Affiliations

Florida International University(Current)

University of Glasgow

University of Nebraska–Lincoln

University of Southern California

Cardiff University

G. Ronald Gilbert is an author at Florida International University specializing in organizational behavior, management, and business.

Publications per year

1983–2014

15

Publications

15

Measuring customer satisfaction in the fast food industry: a cross‐national approach

G. Ronald Gilbert, Cleopatra Veloutsou, Mark M.H. Goode et al. · Journal of Services Marketing · 2004 · 236 citations

Business, International Business, Marketing +13

A cross‐industry comparison of customer satisfaction

G. Ronald Gilbert, Cleopatra Veloutsou · Journal of Services Marketing · 2006 · 216 citations

Business, Hospitality Management, Marketing +13

Measuring transaction‐specific satisfaction in services

Cleopatra Veloutsou, G. Ronald Gilbert, Luiz A. Moutinho et al. · European Journal of Marketing · 2005 · 103 citations

Business, Marketing, Marketing Management +11

Parsimonious measurement of customer satisfaction with personal service and the service setting

J. A. F. Nicholls, G. Ronald Gilbert, Sydney Roslow · Journal of Consumer Marketing · 1998 · 78 citations

Business, Marketing, Consumer Behavior +13

Measuring internal customer satisfaction

G. Ronald Gilbert · Managing Service Quality · 2000 · 60 citations

Management, Organization Studies, Organizational Behavior +17

1–5 of 15