Jessica L. Ogilvie

Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Adam Rapp, Thomas L. Baker, Daniel G. Bachrach et al. · Journal of Retailing · 2015 · 380 citations

Business, Marketing, Retail Management +12

Social media technology use and salesperson performance: A two study examination of the role of salesperson behaviors, characteristics, and training

Jessica L. Ogilvie, Raj Agnihotri, Adam Rapp et al. · Industrial Marketing Management · 2018 · 138 citations

Management, Marketing, Marketing Management +17

Salesperson Solution Involvement and Sales Performance: The Contingent Role of Supplier Firm and Customer–Supplier Relationship Characteristics

Nikolaos G. Panagopoulos, Adam Rapp, Jessica L. Ogilvie · Journal of Marketing · 2017 · 114 citations

Management, Marketing, Marketing Management +9

Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations

Colin B. Gabler, Jessica L. Ogilvie, Adam Rapp et al. · Journal of Service Research · 2017 · 96 citations

Management, Human Resource Management, Organizational Behavior +17

When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity

Douglas E. Hughes, Jessica L. Ogilvie · Journal of Service Research · 2019 · 61 citations · Full text

Management, Marketing, Marketing Management +11