Concepedia
Statistics
Publications
22
Citations
1.1K
H-Index
18
Active since
2005
Affiliations
Ruhr University Bochum(Current)
University of St.Gallen
University of Warwick
RWTH Aachen University
Bochum University of Applied Sciences
Christian Schmitz is an author at Ruhr University Bochum specializing in marketing, business, and management.
Publications per year
2005–2024
Managing Customer and Organizational Complexity in Sales Organizations
Christian Schmitz, Shankar Ganesan · Journal of Marketing · 2014 · 172 citations
Management, Leadership, Organizational Behavior +17
Cross-Selling Performance in Complex Selling Contexts: An Examination of Supervisory- and Compensation-Based Controls
Christian Schmitz, You-Cheong Lee, Gary L. Lilien · Journal of Marketing · 2014 · 136 citations
Management, Leadership, Marketing +17
When do customers perceive customer centricity? The role of a firm’s and salespeople’s customer orientation
Johannes Habel, Roland Kassemeier, Sascha Alavi et al. · Journal of Personal Selling and Sales Management · 2019 · 103 citations · Full text
Business, Marketing, Marketing Management +8
Group influences of selling teams on industrial salespeople’s cross-selling behavior
Christian Schmitz · Journal of the Academy of Marketing Science · 2012 · 83 citations
Management, Marketing, Organization Studies +16
When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction
Johannes Habel, Sascha Alavi, Christian Schmitz et al. · Journal of Service Research · 2016 · 69 citations · Full text
Business, Marketing, Social Psychology +16
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