Ya-Yuan Chang

Construction of a service quality scale for the online food delivery industry

Ching‐Chan Cheng, Ya-Yuan Chang, Cheng-Ta Chen · International Journal of Hospitality Management · 2021 · 112 citations

Total Quality Management, Customer Satisfaction, Service Quality +11

Drivers of hospitality industry employees' job satisfaction, organizational commitment and job performance

Ming-Chun Tsai, Ching‐Chan Cheng, Ya-Yuan Chang · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2010 · 67 citations · Full text

Customer Satisfaction, Job Performance, Hospitality +18

An evaluation instrument and strategy implications of service attributes in LOHAS restaurants

Ching‐Chan Cheng, Ya-Yuan Chang, Ming-Chun Tsai et al. · International Journal of Contemporary Hospitality Management · 2018 · 59 citations

Customer Satisfaction, Consumer Research, Hospitality +16

A study on exploring the relationship between customer satisfaction and loyalty in the fast food industry: With relationship inertia as a mediator

Ching Chan Cheng, Shao-I Chiu, Hsiu‐Yuan Hu et al. · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2011 · 40 citations · Full text

Relationship Marketing, Customer Satisfaction, Service Quality +14

Pilgrimage: What drives pilgrim experiential supportive intentions?

Hung‐Che Wu, Ya-Yuan Chang, Tsung‐Pao Wu · Journal of Hospitality and Tourism Management · 2018 · 38 citations

Pilgrimage Studies, Culture, Community Engagement +6