Cheng-Ta Chen

Construction of a service quality scale for the online food delivery industry

Ching‐Chan Cheng, Ya-Yuan Chang, Cheng-Ta Chen · International Journal of Hospitality Management · 2021 · 112 citations

Total Quality Management, Customer Satisfaction, Service Quality +11

Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis

Ching‐Chan Cheng, Cheng-Ta Chen, Fu-Sung Hsu et al. · International Journal of Hospitality Management · 2012 · 103 citations

Customer Satisfaction, Service Quality, Service Research +10

An evaluation instrument and strategy implications of service attributes in LOHAS restaurants

Ching‐Chan Cheng, Ya-Yuan Chang, Ming-Chun Tsai et al. · International Journal of Contemporary Hospitality Management · 2018 · 59 citations

Customer Satisfaction, Consumer Research, Hospitality +16

GRSERV scale: an effective tool for measuring consumer perceptions of service quality in green restaurants

Cheng-Ta Chen, Ching‐Chan Cheng, Fu-Sung Hsu · Total Quality Management & Business Excellence · 2013 · 52 citations

Customer Satisfaction, Green Restaurants, Consumer Research +17

The strategy for enhancing consumer intention to dine at green restaurants: three-phase decision-making model

Cheng-Ta Chen, Wen‐Hwa Lee, Ya-Yuan Chang et al. · Total Quality Management & Business Excellence · 2015 · 22 citations

Customer Satisfaction, Green Marketing, Behavioral Decision Making +21