Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis - Concepedia

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Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis

103

Citations

37

References

2012

Year

Ching‐Chan Cheng, Cheng-Ta Chen, Fu-Sung Hsu, Hsiu‐Yuan Hu

International Journal of Hospitality Management

Customer SatisfactionService QualityService ResearchFine-dining RestaurantsTwo-phase Decision-making ModelManagementDematel AnalysisBusinessFoodservice SystemFood ServiceMarketingService EnvironmentHospitality Management

References

	Year	Citations

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