Hsiu‐Yuan Hu

Using BPNN and DEMATEL to modify importance–performance analysis model – A study of the computer industry

Hsiu‐Yuan Hu, Yu‐Cheng Lee, Tieh‐Min Yen et al. · Expert Systems with Applications · 2009 · 117 citations

Computing, Computer Engineering, Computer Science +6

Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis

Ching‐Chan Cheng, Cheng-Ta Chen, Fu-Sung Hsu et al. · International Journal of Hospitality Management · 2012 · 103 citations

Management, Hospitality Management, Quality Management +13

Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out‐patient services

Hsiu‐Yuan Hu, Yu‐Cheng Lee, Tieh‐Min Yen · The TQM Journal · 2010 · 94 citations

Management, Health Care Management, Quality Management +17

Applying the IPA and DEMATEL models to improve the order-winner criteria: A case study of Taiwan’s network communication equipment manufacturing industry

Hsiu‐Yuan Hu, Shao-I Chiu, Ching‐Chan Cheng et al. · Expert Systems with Applications · 2011 · 58 citations

Engineering, Industrial Engineering, Manufacturing Engineering +10

A study of customer satisfaction, customer loyalty and quality attributes in Taiwans medical service industry

Hsiu‐Yuan Hu, Ching‐Chan Cheng, Shao-I Chiu et al. · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2011 · 49 citations · Full text

Management, Health Care Management, Health Services Administration +17